FAQ
Ordering & Pricing
Why are your prices lower than traditional dealerships?
Why are your prices lower than traditional dealerships?
We operate on a direct-to-contractor model. By running a centralized fulfillment warehouse and handling our own technical inspections and freight logistics, we eliminate showroom overhead, layered margins, and middleman commissions. You pay for the machinery, not a dealership’s real estate.
How do I pay for my equipment?
How do I pay for my equipment?
All orders are processed securely online through our Shopify checkout using Shopify Payments.
Shipping & Freight Delivery
How much does shipping cost?
How much does shipping cost?
We offer free LTL (Less Than Truckload) freight shipping to the lower 48 states.
Is lift-gate service included?
Is lift-gate service included?
Yes, free lift-gate service is included on our deliveries. However, you must verify the operating weight and dimensions of your specific mini excavator model. Extremely heavy models or oversized attachments may exceed standard carrier lift-gate capacities. In these cases, you are responsible for providing a loading dock, forklift, or crane on-site for safe unloading.
Can I pick up my machine in person to save time?
Can I pick up my machine in person to save time?
No. Our facility in Fort Collins, CO, is a secure logistics and technical inspection warehouse. To maintain safety and operational efficiency, we do not permit customer visits, on-site inspections, or local equipment pickups under any circumstances. All equipment is dispatched directly via approved freight carriers.
What do I do if my machine arrives damaged?
What do I do if my machine arrives damaged?
You must inspect the equipment before signing the delivery receipt.
- Minor/Cosmetic Damage: Document scratches or scuffs on the carrier’s paperwork, take clear photos, sign for the delivery, and email our support team.
- Severe Structural Damage: Do not sign for it. Refuse the delivery, take photographs, and contact us immediately so we can arrange a replacement.
- Note: If you sign the receipt free and clear, you acknowledge the machine arrived in good condition, which severely limits freight damage claims.
Can I cancel my order?
Can I cancel my order?
If you cancel before the equipment is loaded onto the freight truck, you will receive a full refund. Once the equipment is loaded or dispatched, it cannot be canceled and will be treated as a standard return, subject to round-trip freight charges and a restocking fee.
Warranty, Maintenance & Returns
What does the 3-year parts warranty cover?
What does the 3-year parts warranty cover?
Our warranty covers replacement non-wear parts for 3 years. If a component fails under standard operating conditions, we supply the replacement part directly from our warehouse.
What is excluded from the warranty?
What is excluded from the warranty?
The warranty does not cover labor, travel, onsite repairs, or revenue lost to downtime. To claim parts under warranty, you are required to maintain and provide a documented service log. General wear-and-tear items are excluded.
Are the machines inspected before shipping?
Are the machines inspected before shipping?
Yes. Every machine goes through a strict in-house technical inspection at our Fort Collins warehouse. Our technicians check fluids, test hydraulic systems, and inspect engine components before the machine is crated for dispatch.
What is your return policy?
What is your return policy?
We accept voluntary returns within 30 days of delivery with valid proof of purchase. The equipment must be completely unused, in its original packaging, and remain unfueled by the customer.
Are there fees for returning a machine?
Are there fees for returning a machine?
Yes. For voluntary returns, you are responsible for the return freight costs and our original cost to ship the equipment to you. We also deduct a standard 15% restocking fee to cover uncrating, technical inspection, and re-warehousing. Used equipment cannot be returned.
Compliance & Tax
Are these engines EPA-certified?
Are these engines EPA-certified?
Where stated in the product specifications, our excavators feature EPA-certified diesel engines compliant with federal emissions standards. However, we do not guarantee that any specific machine meets the localized regulatory, emissions, or safety requirements of your specific municipality or commercial job site. You must verify local compliance prior to operation.
Does this equipment qualify for a Section 179 tax deduction?
Does this equipment qualify for a Section 179 tax deduction?
Heavy machinery purchases may potentially qualify for Section 179 tax deductions, subject to IRS requirements and limits. We provide this as general commercial information only and do not guarantee eligibility, specific deduction amounts, or ROI. Always consult your accountant or tax advisor regarding your business's specific tax strategy.