Refund policy

Return and Refund Policy

Exca Machinery supplies heavy-duty equipment directly to contractors. Because we ship heavy machinery via freight, returns and cancellations involve substantial logistics and costs. We keep our terms clear and upfront so you know exactly what to expect before you place an order.

Order Cancellations

Timing is critical when canceling heavy equipment orders:

  • Before Loading: If you request a cancellation before your equipment is loaded onto the freight truck, you qualify for a full refund.
  • After Loading or Shipment: Once the equipment has been loaded or dispatched, it cannot be canceled. It will be treated as a standard return and will be subject to our standard return policy, including round-trip freight charges and restocking fees.

Receiving Freight & Freight Damage

You are responsible for inspecting your equipment immediately upon delivery, before signing the delivery receipt.

  • Minor Damage (Scratches, Scuffs, Cosmetic): Document the damage on the carrier’s delivery paperwork, take clear photographs, sign for the delivery, and report it to support@excamachinary.com.
  • Severe Structural Damage: If the equipment arrives with major structural damage, refuse the delivery. Do not sign for it. Document the damage with photographs and contact us immediately so we can arrange a replacement.
  • Refusing an Undamaged Delivery: If you refuse delivery of an undamaged shipment, you are responsible for all round-trip freight charges, which will be deducted from your refund.

30-Day Voluntary Returns

We accept voluntary returns within 30 days of delivery, provided the equipment meets our strict return conditions.

Return Conditions:
  • The equipment must be unopened, completely unused, and in its original packaging.
  • The machine must remain unfueled by the customer. (While all excavators undergo rigorous in-house fluid testing and inspection prior to shipping, you must not add fuel or operate the machine after delivery to qualify for a return).
  • Valid proof of purchase is required.

Note: Used equipment cannot be returned under our voluntary return policy. Any mechanical issues that arise after you fuel and operate the machinery are handled exclusively under our 3-Year Parts Warranty.

Return Costs

For all voluntary returns, the buyer is responsible for return freight costs. Additionally, the following will be deducted from your final refund amount:

  • Our original cost to ship the equipment to you (even if your order included free shipping).
  • A standard restocking fee of 15% to cover uncrating, technical inspection, and re-warehousing.

Refund Processing

Once your returned equipment arrives at our facility, our technicians will perform a comprehensive inspection to ensure it meets our return criteria (unused, unfueled by the customer, and undamaged). Approved refunds are processed back to your original payment method within 5 to 7 business days following the completion of the inspection.

How to Initiate a Return

To request a cancellation or initiate a return, contact our support team with your order number. Do not attempt to return heavy equipment without prior authorization.

Please Note: We operate a secure fulfillment warehouse in Fort Collins, CO. We do not accept in-person returns, warehouse drop-offs, or customer pickups under any circumstances. All returns must be shipped via approved freight carriers.

Legal Disclaimer: The commercial terms outlined in this policy do not override any mandatory consumer legal rights applicable in your jurisdiction.